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The Doctors Shop Terms &
Conditions
GUARANTEE
All Mothersteps orthotic shells have a lifetime guarantee against
memory loss or breakage unless otherwise stated. We operate
a NO QUIBBLE GUARANTEE - return the goods to us in their original
packaging and condition for a FULL REFUND within 7 days, cost
of return is the customers responsibility. Complaints should
be made within 7 days either by email or you can write to the
following address The Doctors Shop, 10 Harley Street, London,
W1G 9PF. Telephone 0207 467 8553
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MAKING A PURCHASE
Making a purchase could not be easier. Just browse the site,
and click on the item that you wish to buy and put them into
the shopping cart. After you have finished your selection, click
on "Checkout" and you will be asked for a few details
that we need to be able to satisfy the order. We accept credit
card payment in conjunction with ProtX. |
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GENERAL
The Seller is The Doctors Shop. The Buyer is any person or company
who buys or has agreed to buy Goods from the Seller.
Goods means any goods provided by the Seller in accordance with
the Sellers standard Terms & Conditions of Sale. Conditions
means the Standard Terms and Conditions of sale set out in this
document. These Terms & Conditions of Sale supersede any
previous Terms & Conditions of Sale of the Seller. Any variations
of these Terms & Conditions must be confirmed in writing
by the Seller and will not otherwise be valid. Any waiver by
the Seller of these Terms & Conditions of Sale on any occasion
shall merely act as a waiver on that occasion, and shall not
affect the Sellers right to enforce these Terms & Conditions
on any further occasion, no Terms & Conditions stipulated
by the Buyer shall have effect unless otherwise agreed in writing
from the Seller.
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DELIVERY
All dispatch dates are estimated and are not guaranteed and
do not form a term of this contract. Whilst every endeavour
will be made to comply with these dates, the Seller shall have
no liability whatsoever for delay in despatch or delivery, or
for any loss occasioned thereby. Late delivery does not entitle
the Buyer to cancel the order. Any shortages and/or damages
in delivery must be notified to the Seller within two days of
receipt either by email or you can write to the following address
The Doctors Shop, 10 Harley Street, London, W1G 9PF. Telephone
0207 467 8553 |
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CANCELLATION TERMS
We regret there are no cancellation terms immediately prior
to shipment. However The Doctors Shop operates a 7-day no quibble
refund policy in the event that the buyer wishes to return the
goods. |
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RISK
(a) Risk of damage to or loss of the Goods shall pass to the
Buyer at the time of delivery of the Goods.
(b) Delivery of the Goods shall be deemed to take place at
the time the same are posted by The Doctors Shop in a package
addressed to the Buyer, placed in the hands of our delivery
agent.
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OWNERSHIP
At the Sellers discretion, ownership of the Goods may not pass
from the Seller to the Buyer until the Buyer has made a payment
in full thereof (and any other monies owing to the Seller).
If payment is not made in accordance with these Terms &
Conditions of Sale, the Seller shall have the right (without
prejudice to the obligation of the Buyer to purchase the Goods,
and to any other remedy that may be available to the Seller)
to retake possession of Goods not fully paid for.
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WARRANTY
Unless otherwise stated, if any Goods become faulty or defective
by reason only of use of defective materials or workmanship
within a period of one year from the date of delivery. The Seller
will at the Sellers option either refund the price of such Goods
or replace or repair such Goods provided that the Buyer shall
have notified the Seller of the fault or defect in the Goods,
and shall have returned the faulty or defective Goods to the
Seller, Other than set out in this Condition all warranties,
conditions or other terms expressed or implied, statutory or
otherwise, are excluded. Subject to the aforesaid the Seller
shall be under no liability in contract or tort for any loss,
damage, death or injury arising directly or indirectly out of
the supply use or misuse of the Goods, to the Buyer or any third
party.
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ORDERS & SPECIFICATIONS
No order submitted by the buyer shall be deemed to be accepted
by the seller unless and until confirmed by the sellers authorised
representative. The buyer shall be responsible to the seller
for ensuring the accuracy of the terms of any order (including
any applicable specification) submitted by the buyer and for
giving the seller any necessary information relating to the
goods within a sufficient time to enable the seller to perform
the contract in accordance with those terms. The quality, description
and quantity of and any specification for the goods shall be
those set out in the sellers quotation (if acceptable by the
buyer) or the buyers order (if accepted by the seller). For
any goods manufactured, the buyer shall indemnify the seller
against all claims, loss, damages and expenses incurred or for
any infringement of patent, copyright, design, trademark or
other intellectual property rights for which the seller may
become liable by following the requirements or specification
supplied. The seller reserves the right to make any changes
to the specification for goods, which are required to conform
to, any statutory or safety requirements.
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FORCE MAJEURE
The Doctors Shop will not be liable to the Buyer or deemed to
be in breach of contract because of any delay or non-performance
directly or indirectly due to any cause beyond The Doctors Shop
reasonable control including without limitation lack of adequate
instructions from the Buyer, Governmental regulations or requirements,
Acts of God, unavailability of materials, work stoppages, strikes,
slowdowns, boycotts or other industrial action and in such case
may wholly or partially suspend shipment of Goods.
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FAULTY GOODS
If any goods are found to be damaged on delivery or appear to
be faulty please contact us immediately before returning anything.
We can then provide a return authorisation and record the fault.
Goods are to be returned by the customer and must be sent by
a carrier or postal service of sufficient value cover and in
sufficient packaging as to protect the product. In transportation
this method must also obtain a signature on delivery. Unfortunately
we cannot acccept liability for goods unless or until signed
for by authorised personnel of The Doctors Shop at our named
official address The Doctors Shop, 10 Harley Street, London,
W1G 9PF by registered post. Telephone 0207 467 8553
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CREDIT CARD SECURITY
Credit card numbers are not held on this website. A credit card
number will be requested only when within the secure (SSL) area
of our Payment Service Provider.
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PRIVACY
POLICY
The Doctors Shop do not disclose buyers information to third
parties. Cookies are used on this shopping site to keep track
of the contents of your shopping cart once you have selected
an item. Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third parties for goods delivery
purposes. |
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LAW
This contract shall be governed by English Law.
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"This
is my second pregnancy and I have already bought 3 pairs of Mothersteps
to wear in my favourite shoes,
I could not be more comfortable"
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Readdresses
your postual balance and smooths away those aches and pains. Try it,
you won't look back!
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